Troubleshooting & FAQs
Common issues and frequently asked questions
15 articles
Data & Sync Issues
Resolve data loading and sync problems
My data isn't showing up — what to checkA troubleshooting checklist for when your dashboard shows no data or missing metrics.
Why do my numbers differ from Shopify/Facebook/Google?Common reasons for data discrepancies between Datadrew and source platforms.
Data sync is stuck or failedWhat to do when a data sync shows as stuck or failed — retry steps and when to contact support.
Understanding data delays and sync schedulesHow long each integration takes to sync and when to expect fresh data.
Why is today's data not available?Shopify data in Datadrew is available up to yesterday. Here's why and what alternatives exist.
Integration Issues
Fix connection and authentication problems
Integration disconnected — how to reconnectSteps to reconnect an integration that has been disconnected or has expired credentials.
Facebook Ads: Permissions error when connectingFix the common permissions error when connecting Facebook Ads — required roles and access.
Google Ads: account not appearing during setupWhy your Google Ads account might not show up and how to fix MCC and account access issues.
GA4: property not listed when connectingFix the issue where your GA4 property doesn't appear in the connection dropdown.
General FAQs
Frequently asked questions about Datadrew
How is Datadrew different from Shopify Analytics?Key differences — multi-source data, AI agent, cohort LTV, RFM segments, and ad analytics.
Is my data secure?An overview of Datadrew's security practices — data encryption, access controls, and compliance.
What data does Datadrew access from my store?A transparent list of all Shopify data scopes Datadrew requires and why.
Supported currencies and multi-currency storesWhich currencies Datadrew supports and how multi-currency stores are handled.
Requesting a new featureHow to submit feature requests, vote on ideas, and track their status.
Contacting supportHow to reach the Datadrew support team — in-app chat, email, and response times.