Troubleshooting & FAQs
Common issues and frequently asked questions
15 articles
Data & Sync Issues
Resolve data loading and sync problems
- My data isn't showing up — what to checkA troubleshooting checklist for when your dashboard shows no data or missing metrics.
- Why do my numbers differ from Shopify/Facebook/Google?Common reasons for data discrepancies between Datadrew and source platforms.
- Data sync is stuck or failedWhat to do when a data sync shows as stuck or failed — retry steps and when to contact support.
- Understanding data delays and sync schedulesHow long each integration takes to sync and when to expect fresh data.
- Why is today's data not available?Shopify data in Datadrew is available up to yesterday. Here's why and what alternatives exist.
Integration Issues
Fix connection and authentication problems
- Integration disconnected — how to reconnectSteps to reconnect an integration that has been disconnected or has expired credentials.
- Facebook Ads: Permissions error when connectingFix the common permissions error when connecting Facebook Ads — required roles and access.
- Google Ads: account not appearing during setupWhy your Google Ads account might not show up and how to fix MCC and account access issues.
- GA4: property not listed when connectingFix the issue where your GA4 property doesn't appear in the connection dropdown.
General FAQs
Frequently asked questions about Datadrew
- How is Datadrew different from Shopify Analytics?Key differences — multi-source data, AI agent, cohort LTV, RFM segments, and ad analytics.
- Is my data secure?An overview of Datadrew's security practices — data encryption, access controls, and compliance.
- What data does Datadrew access from my store?A transparent list of all Shopify data scopes Datadrew requires and why.
- Supported currencies and multi-currency storesWhich currencies Datadrew supports and how multi-currency stores are handled.
- Requesting a new featureHow to submit feature requests, vote on ideas, and track their status.
- Contacting supportHow to reach the Datadrew support team — in-app chat, email, and response times.