Troubleshooting & FAQs

A troubleshooting checklist for when your dashboard shows no data or missing metrics.

Common reasons for data discrepancies between Datadrew and source platforms.

What to do when a data sync shows as stuck or failed — retry steps and when to contact support.

How long each integration takes to sync and when to expect fresh data.

Shopify data in Datadrew is available up to yesterday. Here's why and what alternatives exist.

Steps to reconnect an integration that has been disconnected or has expired credentials.

Fix the common permissions error when connecting Facebook Ads — required roles and access.

Why your Google Ads account might not show up and how to fix MCC and account access issues.

Fix the issue where your GA4 property doesn't appear in the connection dropdown.

Key differences — multi-source data, AI agent, cohort LTV, RFM segments, and ad analytics.

An overview of Datadrew's security practices — data encryption, access controls, and compliance.

A transparent list of all Shopify data scopes Datadrew requires and why.

Which currencies Datadrew supports and how multi-currency stores are handled.

How to submit feature requests, vote on ideas, and track their status.

How to reach the Datadrew support team — in-app chat, email, and response times.