Google Ads: Account Not Appearing During Setup
If you are trying to connect Google Ads to Datadrew but your ad account is not showing up in the account selection list, this is typically caused by one of a few common issues.
The Problem
During the Google Ads connection flow, Datadrew lists the ad accounts accessible to the Google account you are signing in with. If your account does not appear, it means the signed-in Google account either does not have direct access to the ad account, or the account structure is causing confusion.
Common Causes and Fixes
1. You Are Signing In With the Wrong Google Account
If you have multiple Google accounts (personal, work, agency), you may be authorizing with the wrong one.
How to fix:
Sign out of all Google accounts in your browser.
Go to Settings > Integrations in Datadrew and click Connect next to Google Ads.
When the Google sign-in page appears, carefully select the account that has access to the ad account you want to connect.
2. MCC (Manager Account) vs. Individual Account
Google Ads has two types of accounts:
Manager accounts (MCC): These are umbrella accounts that manage multiple individual ad accounts. They have IDs starting with a different format and are used by agencies.
Individual ad accounts: These are the actual accounts where campaigns run.
Datadrew connects to individual ad accounts, not MCC manager accounts. If you only see the MCC account, you need to select the specific child ad account underneath it.
How to fix:
During the connection flow, look for the individual ad account listed under the MCC account.
If you do not see individual accounts, make sure your Google account has been granted access to the individual ad account (not just the MCC).
Ask the MCC admin to add your Google account directly to the individual ad account.
3. Account Access Was Recently Granted
If you were just given access to a Google Ads account, it may take a few minutes for the permissions to propagate through Google's systems.
How to fix: Wait 15-30 minutes and try the connection flow again.
4. Suspended or Inactive Account
Google Ads accounts that are suspended or have been inactive for an extended period may not appear in the account list.
How to fix: Log into Google Ads directly and check the account status. Resolve any suspensions or reactivate the account before connecting to Datadrew.
Troubleshooting Tips
Use an incognito/private browser window to avoid cached sessions from the wrong Google account.
Check your Google Ads access at ads.google.com — if you can see and manage the account there, it should appear in Datadrew.
If you manage accounts through an MCC, make sure you have Standard or Admin access to the specific child account.
Still not seeing your account? Contact us at support@datadrew.io with your Google Ads account ID (the 10-digit number from Google Ads) and we will help.
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Need help?
If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.