Overview

If you are having trouble connecting a data source or your integration is showing errors, this guide covers the most common issues and how to resolve them.

Common issues and solutions

1. OAuth authorization window does not open

Symptom: Nothing happens when you click "Connect" on an integration card.

Solutions:

Check that your browser is not blocking pop-ups. Datadrew opens the platform's authorization page in a new window. Allow pop-ups for your Shopify admin domain.
Disable any ad blockers or privacy extensions that might interfere with OAuth redirects.
Try using a different browser (Chrome or Firefox work best).

2. "Permission denied" or "Access denied" error

Symptom: The authorization flow completes but returns a permission error.

Solutions:

Facebook Ads: Ensure you have Admin or Advertiser role on the ad account. Go to Facebook Business Manager > Business Settings > People to check your permissions.
Google Ads: You need at least read-only access. Ask your Google Ads account admin to grant you access.
Google Analytics 4: You need at least Viewer access to the GA4 property. Go to GA4 Admin > Account Access Management to verify.
Google Search Console: You need Owner or Full user access. Check at search.google.com/search-console.
Klaviyo: You need Owner or Admin role on the Klaviyo account.

3. "No accounts found" during account selection

Symptom: After authorizing, the account selection dialog shows no accounts.

Solutions:

Verify you signed in with the correct account. You may have multiple Google or Facebook accounts — make sure you are using the one with access to your ad accounts.
For Google Ads, if you only have access through a manager (MCC) account, you should still see sub-accounts listed. If not, contact your MCC admin.
For Facebook, verify you have at least one ad account in your Business Manager.

4. Integration shows "Disconnected" status

Symptom: A previously working integration now shows as disconnected.

Solutions:

Expired token: OAuth tokens can expire. Facebook tokens last about 60 days. Google tokens can be revoked if you change your Google password. Click the reconnect button on the integration card to re-authorize.
Revoked access: Someone may have revoked Datadrew's access from the platform. Re-authorize by clicking "Reconnect" on the integration card.
If you see a reconnection banner at the top of the Integrations page, click it to re-authorize the affected integration.

5. Data is syncing but not appearing on dashboards

Symptom: The integration shows "Connected" or "Synced" but dashboards show no data.

Solutions:

Wait for transformation: After a sync completes, data goes through a transformation step that can take 15-30 minutes. Wait and refresh your dashboard.
Check your date range: Make sure the date picker on the dashboard includes dates where the connected platform has data.
Check global filters: Go to Settings > Global Filters and make sure you have not accidentally filtered out all data.
New connection: The initial sync can take 30 minutes to several hours. Check the sync status on the Integrations page.

6. Authorization flow redirects to the wrong page

Symptom: After authorizing with the platform, you are redirected to an error page or a blank screen.

Solutions:

Clear your browser cookies and try again.
Make sure you are accessing Datadrew from within your Shopify admin (Apps > Datadrew), not from a direct URL.
If the issue persists, try in an incognito/private browser window.