Integration Disconnected — How to Reconnect
If one of your integrations (Facebook Ads, Google Ads, GA4, Klaviyo, or Google Search Console) has become disconnected, you can reconnect it in a few steps. Disconnections typically happen when OAuth tokens expire, passwords change, or permissions are revoked.
How to Reconnect
Open Datadrew and go to Settings > Integrations.
Find the disconnected integration — it will show a red or disconnected status.
Click the Reconnect button next to the integration.
You will be redirected to the platform's authorization page (Facebook, Google, or Klaviyo).
Sign in with the same account you originally used to connect the integration.
Grant the requested permissions.
You will be redirected back to Datadrew, and the integration status should change to connected or syncing.
Common Reasons for Disconnections
Reason | What Happened |
Password change | You changed your password on the platform (Google, Facebook, etc.), invalidating the OAuth token. |
Token expiry | Some platforms expire access tokens after a period of inactivity. Facebook tokens, for example, can expire after 60 days. |
Permissions revoked | Someone in your organization removed Datadrew's access from the platform's app settings. |
Account changes | The ad account was moved to a different Business Manager, or the GA4 property ownership changed. |
What Happens to Your Data
Existing data is preserved. Disconnecting and reconnecting does not delete any previously synced data.
Gap in data: If the integration was disconnected for several days, there may be a gap in your data for that period. Once reconnected, the next sync will catch up on any missed data (depending on the platform's API backfill capabilities).
Tips to Avoid Disconnections
When changing passwords on Google or Facebook, reconnect your Datadrew integrations promptly.
Make sure the user who authorized the integration retains admin access to the relevant accounts.
Avoid removing Datadrew from your Facebook Business Settings or Google third-party app permissions.
Need help? Contact us at support@datadrew.io.
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