My Data Isn't Showing Up — What to Check
If you have connected your Shopify store or an integration but are not seeing data in your Datadrew dashboards, follow these steps to diagnose the issue.
Step 1: Check Your Sync Status
Open Datadrew and go to Settings > Integrations.
Look at the status indicator next to each connected integration.
A green status means the integration is synced and up to date.
An orange or yellow status means a sync is currently in progress.
A red status means the sync has failed — see our article on Data sync is stuck or failed for next steps.
Step 2: Allow Time for the Initial Sync
After connecting a new integration, the first data sync can take several hours depending on the volume of data in your store. For stores with a large order history, the initial sync may take up to 24 hours.
Shopify: Orders, customers, and products are synced from your store's history.
Facebook Ads / Google Ads: Campaign data is pulled from your ad accounts.
Google Analytics (GA4): Website performance data is imported from your GA4 property.
Klaviyo: Email and flow performance metrics are synced.
Step 3: Verify the Integration Is Properly Connected
Make sure the correct ad account, GA4 property, or Klaviyo account was selected during setup.
For Facebook Ads, confirm you have admin access to the ad account in Meta Business Manager.
For Google Ads, confirm you connected the individual ad account (not just the MCC manager account).
Step 4: Check Your Plan
On the Free plan, data is limited to the last 3 months. If you are looking for older data, you will need to upgrade to Essentials or Pro for unlimited history.
Step 5: Check for Date Range Filters
Make sure the date range selected in your dashboard includes the period when data should be available. Datadrew shows data up to yesterday — today's data is not yet synced (see Why is today's data not available?).
Still Not Working?
If data is still not showing after 24 hours and the sync status shows as complete, contact us at support@datadrew.io with your store URL and the integration that is not working. We will investigate right away.
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Need help?
If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.