Contacting Support
We are here to help. Whether you have a question, run into an issue, or need help setting up your account, there are several ways to reach the Datadrew team.
Support Channels
1. In-App Chat (Fastest)
The quickest way to get help is through the live chat widget inside Datadrew:
Open Datadrew from your Shopify admin.
Click the chat icon in the bottom-right corner.
Type your question or describe your issue.
Our team typically responds within a few hours during business hours.
The in-app chat is powered by Intercom and allows us to see your account context, which helps us resolve issues faster.
2. Email
Send us an email at support@datadrew.io. Include the following to help us assist you quickly:
Your Shopify store URL (e.g., yourstore.myshopify.com)
A description of the issue or question
Screenshots if applicable
The browser you are using
We aim to respond to all emails within one business day.
3. Book a Call
For more complex questions, onboarding help, or if you prefer a live conversation, you can book a call with our team:
Visit datadrew.io/book-a-demo
Select a time that works for you.
We will walk you through setup, answer questions, or help you get the most out of Datadrew.
Setup assistance calls are included for Essentials and Pro plan customers. Growth consulting is available on the Pro plan.
What to Include When Reporting an Issue
To help us resolve your issue as quickly as possible, please include:
What you were trying to do (e.g., "I was trying to view my LTV cohorts")
What happened instead (e.g., "The page shows no data" or "I got an error message")
Your store URL (e.g., yourstore.myshopify.com)
Screenshots or screen recordings of the issue
Browser and device (e.g., Chrome on Mac)
Support Hours
Our team monitors all support channels during business hours (Monday through Friday). We aim to respond to all inquiries within one business day. Critical issues affecting data syncs or account access are prioritized.
Reach out anytime at support@datadrew.io — we are happy to help.
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Need help?
If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.