Overview
Getting the most out of Datadrew is easier with a guided walkthrough. Our team offers free onboarding calls to help you set up your integrations, explore your dashboards, and understand the insights most relevant to your business.
What to expect on an onboarding call
An onboarding call is a 30-minute one-on-one session with a member of the Datadrew team. During the call, we will:
Review your setup — We will check that all your integrations are connected correctly and data is syncing properly.
Walk through your dashboards — We will give you a guided tour of the dashboard, ad reports, and customer analytics tailored to your store's data.
Show you Drew AI — We will demonstrate how to use Drew AI to ask questions about your business and get instant answers.
Answer your questions — Bring any questions about your data, metrics, or how to interpret specific reports. We are here to help.
Share recommendations — Based on your store's data, we may suggest specific reports or features that are most valuable for your business.
How to book a call
There are several ways to schedule an onboarding call:
Option 1: From the onboarding flow
When you first set up Datadrew, the onboarding steps include a "Book an onboarding call" task. Click on it to open the scheduling page.
Option 2: From the setup widget
On your Dashboard, the setup widget includes a task to book an onboarding call. Click the task card to open the booking link.
Option 3: Via email
Send an email to support@datadrew.io and ask to schedule an onboarding call. We will reply with available times.
Option 4: Via in-app chat
Use the chat widget in the bottom-right corner of Datadrew to request an onboarding call. Our team will respond with scheduling options.
Data audit calls
In addition to onboarding, we also offer data audit calls for existing users. During a data audit, we will:
Review your current Datadrew setup and integrations
Identify opportunities to improve your analytics workflow
Walk through advanced features you may not be using (RFM segmentation, Klaviyo sync, product performance, etc.)
Help interpret specific data trends or anomalies
Data audit calls are available for all paid plans. To request one, email support@datadrew.io or use the in-app chat.
Preparing for your call
To make the most of your onboarding or audit call, we recommend:
Install Datadrew and connect at least one integration before the call. This way, we will have real data to work with during the session.
Write down your goals. What do you want to learn from your data? Which metrics matter most to your business?
Note any questions you have about your current analytics setup or specific reports.
Tip: You do not need to have everything set up before booking a call. We can help you connect integrations and configure your account during the session.
Need help?
To book a call or ask about our onboarding process, reach out to us at support@datadrew.io or use the in-app chat.
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