Datadrew gives you plenty of warning before your credits run out, and there are easy ways to get back up and running if they do. Here is what to expect at each stage.

Running low: the amber warning

When you have used about 80% of your total credits, you will start seeing warnings:

The credit indicator in Drew AI turns amber/yellow instead of the usual dark color
The Billing page shows an amber banner like "You've used 85% of your credits"
A "Buy Credits" button appears prominently

Drew AI still works normally at this point. The amber warning is just a heads-up so you can decide whether to buy more credits before running out.

Example: You are on the Pro plan with 7,500 monthly credits. You have used 6,200 credits (about 83%). The credit indicator turns amber and shows "1,300 available." You can still ask Drew AI questions — this is just a reminder that you are getting close.

Out of credits: Drew AI is paused

When your available credits reach zero, Drew AI is temporarily blocked:

The credit indicator turns red and shows "0 available"
The send button in Drew AI is replaced with a red "Out of Credits" button
You cannot send new messages to Drew AI until you have credits again
The Billing page shows a red "Exhausted" banner

Important: Only Drew AI is affected. All your dashboards, reports, integrations, and other Datadrew features continue to work as normal.

How to get more credits

There are three ways to get credits when you have run out:

1. Buy a credit bundle (instant)

The fastest option. Click the "Out of Credits" button in Drew AI or go to Settings > Billing and click "Buy More Credits." Purchased credits appear in your balance immediately after you approve the charge on Shopify.

Bundles start at $20 for 1,000 credits. See Buying More AI Credits for all bundle options.

2. Wait for the monthly reset

Your monthly plan credits reset on the 1st of each month. When the new month starts, your usage goes back to zero and you get your full monthly allowance again. If you are close to the end of the month, this may be the easiest option.

3. Upgrade your plan

If you find yourself running out of credits regularly, it might be worth upgrading to a higher plan. Higher plans come with more monthly credits:

Free: 1,000 credits/month
Essentials: 3,000+ credits/month
Pro: 7,500+ credits/month

When you upgrade, the new credit total takes effect right away — and your usage from the current month stays the same. So if you have used 950 of 1,000 Free credits and upgrade to Essentials (3,000 credits), you immediately have 2,050 credits available.

Tips to make your credits last

Use Light mode for quick lookups: Simple questions like "What was my revenue yesterday?" do not need the Pro or Deep Analysis model. Light mode uses fewer credits.
Be specific: A focused question like "What was my Meta Ads ROAS last week?" uses fewer credits than a vague "Tell me about my ads."
Combine related questions: Instead of asking three separate questions, try one comprehensive question like "Give me a full overview of my Meta Ads — top campaigns, ad spend trends, and ROAS."
Use follow-ups: Follow-up questions in the same conversation can be more efficient than starting a new thread each time.