Every question you ask Drew AI uses AI credits. Credits are a simple way to track your usage of Drew AI — think of them like a prepaid balance for your AI-powered analytics.
What are AI credits?
When you ask Drew AI a question — like "What were my top-selling products last week?" or "Show me my Google Ads performance this month" — the system uses a small number of credits to process your request. Simple questions use fewer credits, while more detailed analyses use more.
How many credits a question uses depends on how much work it takes. A quick metric lookup uses the fewest; a detailed cross-channel analysis with charts uses more, and Deep Analysis mode uses the most. The credit indicator in Drew AI shows your balance as you go, and the Billing page shows exactly what each day used.
Important: Only Drew AI questions use credits. Browsing your dashboards, viewing reports, and using any other Datadrew feature does not cost any credits. If a question results in an error, you are not charged either. Datadrew MCP reads and writes from Claude, ChatGPT or another AI assistant use zero credits.
How do I get credits?
You get credits from two main sources:
1. Monthly plan credits (included with your subscription)
Paid plans come with a monthly credit allowance that resets on the 1st of each month:
AI Intelligence: from 3,000 credits per month (scales with your GMV band)
AI Ads CoPilot: from 7,500 credits per month (scales with your GMV band)
The Free plan works differently: it includes 1,000 Drew AI welcome credits as a one-time grant when you sign up — not a monthly allowance. Once they are used, you can buy a credit pack or upgrade.
On paid plans, the exact number depends on your GMV band — it is your monthly price, rounded up to the nearest $10, × 30. For example, an AI Intelligence merchant gets 3,000 credits at $99 in the lowest band ($100 × 30) or 4,500 at $149 in the $1M – $2.5M band ($150 × 30). An AI Ads CoPilot merchant gets 7,500 credits at $249 or 12,000 at $399. Choosing annual billing does not reduce the monthly allowance.
If you are on a free trial of AI Intelligence, your trial balance is shown in the credit indicator in Drew AI and on the Billing page. Your plan’s full monthly allowance applies once the trial converts to a paid subscription.
2. Purchased credits (buy anytime)
Need more credits? You can buy additional credits at any time in a range of pack sizes. The best part: purchased credits never expire. They carry forward from month to month until you use them.
See Buying More AI Credits for how to buy them.
Where can I see my balance?
You can check your credit balance in two places:
In Drew AI
At the top of the Drew AI chat, you will see a small credit indicator showing your available credits (for example, "4,300 available"). Click it to open a popover with more detail, including:
Your total available credits
A breakdown of monthly credits and purchased credits
How many credits you have used this month
When your monthly credits reset
A quick link to buy more credits
On the Billing page
Go to Settings > Billing for a full overview of your credits. The billing page shows everything from the Drew AI popover, plus:
A daily usage chart showing how many credits you used each day this month
Your purchase history listing all credit purchases and any bonus credits from the Datadrew team
When do credits reset?
Monthly plan credits reset on the 1st of each calendar month. On that day, your usage counter goes back to zero, and you start fresh with your full monthly allowance.
Monthly credits do not roll over. If you have 2,000 credits left at the end of the month, they do not carry into the next month — you simply start fresh. This is why it is smart to buy credit packs if you want credits that never expire.
Purchased credits are not affected by the monthly reset. They stay in your balance until you use them.
Example: You are on the AI Ads CoPilot plan with 7,500 monthly credits. By March 31st, you have used 6,000 monthly credits and 200 of your 1,000 purchased credits. On April 1st, your balance becomes: 0 used out of 7,500 monthly credits, plus 800 remaining purchased credits. That is 8,300 credits available.
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Need help?
If you have questions about your credits, reach out to us at support@datadrew.io or use the in-app chat. We are happy to help.