Deleting Your Account
If you need to delete your Datadrew account, this article explains the process and what happens to your data.
Before You Delete
Please consider the following before proceeding:
This action is permanent. Once your account is deleted, it cannot be recovered.
If you are the Owner of a workspace, deleting your account will affect all team members in that workspace. Consider transferring ownership first.
Any active subscriptions should be cancelled through your Shopify admin before deleting your Datadrew account to avoid continued billing.
Your analytics data in Datadrew will be removed in accordance with our data retention policy.
How to Request Account Deletion
Cancel any active subscriptions through your Shopify store's admin panel (go to Apps > Datadrew > Manage Subscription).
If you are a workspace Owner, either transfer ownership to another user or remove all team members from the workspace.
Uninstall the Datadrew app from your Shopify store(s) to disconnect your store data.
Contact our support team at support@datadrew.io to request account deletion. Include the email address associated with your Datadrew account.
What Gets Deleted
Your user profile and login credentials
Your workspace membership(s)
Saved settings, column preferences, and global filters
Automation jobs (weekly reports, Klaviyo syncs)
What Is Retained
In compliance with Shopify's data protection requirements and our GDPR obligations:
Anonymized analytics data may be retained for aggregate reporting.
Billing records are retained as required by applicable tax and financial regulations.
Data deletion requests are processed within 30 days.
Uninstalling Without Deleting
If you only want to stop using Datadrew temporarily, you can uninstall the app from Shopify without deleting your Datadrew account. Your account and settings will be preserved, and you can reinstall the app later to pick up where you left off.
Need help? Contact us at support@datadrew.io for any questions about account deletion.
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Need help?
If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.