Drew AI is a powerful analytics tool, but it has some limitations that are important to understand. Being aware of these will help you set the right expectations and get the most value from your conversations.
Drew AI is read-only on Free and AI Intelligence
Drew AI can analyze your data and provide insights, but on Free and AI Intelligence it cannot take actions on your behalf. It cannot:
Create, pause, or modify ad campaigns in Meta Ads or Google Ads
Send emails or create flows in Klaviyo
Change product prices, inventory, or settings in Shopify
Update your Datadrew account settings
Drew AI will give you recommendations on what to do, and you take the action yourself in the relevant platform. On AI Ads CoPilot (early access), Drew can propose a change in Meta Ads or Google Ads — a budget move, a pause, a scale-up — that you approve in one click, within the guardrails you set. Drew never executes without your approval.
Shopify data is not available for today
Shopify data (orders, customers, products, revenue) is synced daily and is only available up through yesterday. Drew AI cannot show you today's Shopify sales, order count, or revenue. For today's metrics, you can ask about ad platform data (Meta Ads, Google Ads, GA4) which is available in real-time.
Data depends on your integrations
Drew AI can only analyze platforms you have connected. If you have not connected Google Ads, Drew AI cannot analyze your Google Ads data — even if you have active campaigns. Make sure all your platforms are connected on the Integrations page to get the full benefit.
It is AI, not a database lookup
Drew AI uses advanced AI models to interpret your questions and fetch data. Occasionally it may:
Misinterpret an ambiguous question — try rephrasing with more specific details
Present data in a format different from what you expected — ask for the specific format you want
Take a different analytical approach than you had in mind — provide more context about what you are looking for
If a response does not look right, give feedback using the thumbs down button and rephrase your question. Drew AI improves with feedback.
Credit limits apply
The Free plan includes a one-time grant of 1,000 Drew AI welcome credits, which cover Drew’s analyses on Free until they run out. AI Intelligence and AI Ads CoPilot include a monthly allowance — from 3,000 and 7,500 credits respectively, scaling with your GMV band. Complex questions using Deep Analysis mode consume more credits. If you run out, you can buy a credit pack, wait for the monthly reset (paid plans) or upgrade your plan.
No real-time Shopify webhooks
Drew AI does not receive live Shopify webhooks for instant order notifications. It queries historical data from the warehouse (up to yesterday) or uses MCP tools for ad platforms. If you need real-time order alerts, use Shopify's native notification system.
Off-topic questions are declined
Drew AI is purpose-built for e-commerce analytics. It will politely decline questions unrelated to marketing, advertising, e-commerce, or analytics — such as general knowledge questions, recipe requests, or entertainment topics.
Platform API limits
When Drew AI pulls data from live APIs (Meta Ads, Google Ads, etc.), it is subject to the API rate limits and data availability of each platform. In rare cases:
A platform API may be temporarily slow or unavailable
Very large data requests may be paginated, potentially missing some details
Some platform features or metrics may not be exposed through their API
We are always improving
Drew AI is actively being improved with new capabilities, skills, and data sources. If there is something you wish Drew AI could do, let us know — your feedback directly shapes our development roadmap.
Need help or have a feature request? Reach out to support@datadrew.io or use the in-app chat.
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Need help?
If you have questions or run into issues, reach out to us at support@datadrew.io or use the in-app chat. We're happy to help.