Overview
When you install Datadrew from the Shopify App Store, your Shopify store is automatically connected. Datadrew uses Shopify's secure OAuth system to access your store data — no API keys or manual configuration needed.
This article explains what happens behind the scenes when your store connects and how to verify everything is working.
How Shopify connects automatically
During installation, Shopify grants Datadrew read access to the following data from your store:
Orders — order history, line items, discounts, and fulfillment status
Customers — customer profiles, addresses, and purchase history
Products — product details, variants, images, and inventory
Refunds — order refund records and amounts
This data is synced into Datadrew's analytics engine and is used to power your dashboards, cohort analysis, RFM segmentation, product performance reports, and Drew AI.
Checking your Shopify sync status
Open Datadrew from your Shopify admin (Apps > Datadrew).
Navigate to Integrations in the sidebar.
Look for the Shopify integration card. It will show one of the following statuses:
Syncing — Your data is currently being imported. This is normal for the first sync.
Synced — Your data has been successfully imported and is up to date.
Disconnected — There is an issue with the connection. See troubleshooting below.
Initial sync timeline
The first data sync depends on the size of your store:
Small stores (under 10,000 orders) — typically 15 to 30 minutes
Medium stores (10,000 to 100,000 orders) — 1 to 3 hours
Large stores (over 100,000 orders) — up to 6 hours
After the initial sync, data is refreshed automatically on a daily schedule. Certain metrics like hourly performance update more frequently.
Multi-store support
If you manage multiple Shopify stores, you can install Datadrew on each one separately. Stores with the same currency can be viewed together in Consolidated View, which aggregates analytics across stores on a single dashboard.
To switch between stores, use the store selector at the bottom of the sidebar.
Note: Each Shopify store requires its own Datadrew installation. Consolidated View is available on select plans and is read-only — you cannot make changes to individual store settings while in consolidated mode.
Need help?
If your Shopify data is not syncing or the connection appears disconnected, reach out to us at support@datadrew.io or use the in-app chat. We can check your sync status and help resolve any issues.
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